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Customer Service
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Frequently Asked Questions What Are My Payment Options? We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER along with VISA/MASTERCARD sponsored debit cards for online purchases. CHECK-BY-PHONE is available with all telephone orders. A MONEY ORDER is accepted along with your mail order form. Please mail your MONEY ORDER along with a completed order form to:Mommies & Poppies Inc. 931 E. 86th St., Suite 205Indianapolis, Indiana 46240 (317) 257-7801 [ Return to Top ]  What Are My Shipping Service Options? USPS PRIORITY MAIL/GROUND: RUSH DELIVERY SERVICE: NEXT DAY AIR SERVICE is available for most online, telephone, and mail orders for an additional $25. Orders shipped via NEXT DAY AIR SERVICE will arrive to you within 2 business days. Please be aware that we cannot ship NEXT DAY AIR SERVICE to a P.O. Box address. An adult signature (18 years and older) is required at the time of delivery, unless you authorize a verbal or typewritten "release without signature". Our processing time has been included in the estimated time of arrival for 2-DAY AIR SERVICE and NEXT DAY AIR SERVICE. Please note that business days do not include SATURDAY, SUNDAY, and all MAJOR HOLIDAYS. [ Return to Top ] Is Delivery Service Available To Alaska & Hawaii? Yes, delivery service is available to Alaska and Hawaii. Due to the geographic location, these orders are shipped via 2-DAY AIR SERVICE. An additional fee of $10 will be charged to your order for 2-DAY AIR SERVICE if this service has not been selected at checkout. An adult signature (18 years and older) is required at the time of delivery, unless you authorize a verbal or typewritten "release without signature".[ Return to Top ] Is Delivery Service Available To An APO Address? Yes, ground delivery service is available to APO and US Military addresses. These orders are shipped via the United States Postal Service (USPS). Please allow extra time for delivery of these orders.[ Return to Top ] Is Delivery Service Available To Canada & International Destinations? Fees for shipping & handling service to Canada and international destinations are based on the weight and shipping address for your package. Please call our Customer Service department at (317) 257-7801 or e-mail for estimated fees and shipping information. When you call/e-mail for an estimate, please provide us with the item(s) you wish to purchase, your shipping address, city/region, country, and postal code. Payment accepted in U.S. funds only. All applicable duty, taxes, and/or brokerage fees will be charged to you at the time of your package delivery. Your country may mandate the collection of duty and taxes. The designated freight carrier will collect these charges & fees from you for your government. Our company DOES NOT determine, collect, or receive these fees.[ Return to Top ] How Safe Is My Credit Card & Personal Information? Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing your online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information exchanges over the Internet.You will not receive e-mail from Mommies & Poppies Inc (other than customer service e-mail related to your order or request) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us. We do not sell customer information to any other business or marketing company. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals. We employ other companies and individuals as agents to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes. [ Return to Top ] When Is My Credit Card Charged? Mommies & Poppies Inc. will charge your credit card prior to handling and shipping your order from our distribution center. Any item(s) on backorder status will not be charged to your credit card until the item(s) have been received and are ready for shipping. Special order items are charged for 50% of the total amount at the time the order is placed. The balance due will be charged when the order is ready for shipping.[ Return to Top ] Can I Return, Exchange, Cancel, Or Modify My Order? We accept a return of your item(s) within 30 days of purchase if its condition is new and contains all original product packaging, accessories, tags and enclosures. Your item(s) must be in "ready-to-sell" condition. For hygienic reasons, the following products cannot be returned after purchase: consumer electric and manual breast pumps, milk collection kits, replacement parts, underwear, and washed/worn bras. DME (Durable Medical Equipment) and any special order item(s) are subject to a 15% restocking fee. Return your item(s) in a secure package. You are responsible for postage, insurance, and tracking of your package. After receipt of your return, we will issue a credit for your item(s) within 10-15 business days. Delivery service fees including rush delivery services are non-refundable.You may exchange your item(s) within 30 days of purchase if its condition is new and contains all original product packaging, accessories, tags and enclosures. Your item(s) for exchange must be in "ready-to-sell" condition. Bras for exchange must not be worn or laundered. To expedite the exchange of your item(s), you may wish to place a new order and return the original item(s) for credit. Return your item(s) in a secure package. You are responsible for postage, insurance, and tracking of your package. After receipt of your return, we will issue a credit for your item(s) within 10-15 business days. Delivery service fees including rush delivery services are non-refundable. To cancel or modify your order, please notify us promptly. For orders placed online, a confirmation is sent via e-mail that allows you to immediately cancel or modify your order. For telephone orders, you may modify your order within one hour of the transaction. You may also refuse your order upon receipt and "return to sender" for credit, less delivery service fees. [ Return to Top ] What About Damaged Items? We take great care to pack, ship and insure your order for safe receipt. If you receive an item that has been damaged during shipping, please call (317) 257-7801 within 48 hours of receipt. Please have your name and receipt ready for a quick resolution. We will replace your damaged merchandise immediately at no additional charge. For items warranted to the original consumer purchaser, please contact the respective manufacturer for warranty and claim information.[ Return to Top ] Are Most Items Available? Most items are in stock at all times and ready for delivery service. Items noted to be a special order status might not be in stock. There are some occasions depending on consumer selection where an item may be on backorder. If your item(s) is/are temporarily out of stock, you will be notified via telephone or e-mail within 24 hours. You will have the choice to hold your entire order until the backordered item has arrived, or to ship the items separately. Any item(s) on backorder status will not be charged to your credit card until the item(s) have been received and are ready for shipping.[ Return to Top ] |
P.O. Box 90205, Indianapolis, Indiana 46290
(317) 257-7801
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